Returns & Refund Policy

Lets Earth takes a lot of pride in offering you quality products that are ethically made from certified organic cotton. However, for some reason if you are not 100% satisfied with your purchase, or require different sizing options, you can submit a return within 30 days of receiving the goods for either an exchange, a store credit, or a refund.

PLEASE NOTE:

There is no refund on items purchased during sales or last chance, although we can offer a store credit or exchange.

Items must be returned in their original condition. Any washed, worn or altered products will deem your return invalid.

We would greatly appreciate, before unfolding/using/washing Bedding items, to make sure you are 100% satisfied with the item chosen - most of our items are packaged in their own matching Lets Earth Cotton Bag.

If you are returning a Set (eg Duvet Cover Set & Pillow Cases) or 2 Pack (eg Cushion covers) all items in the Set/Pair must be returned together in their original condition.

If you are returning items purchased as part of a Bundle (or a 2 Pack or 6 Pack), individual items within the bundle may be returned for an exchange or store credit. Refund is only available where the entire Bundle is returned in their original condition.

Items gifted within a Free Gift with Purchase offer are not eligible for a return. If any of the item/s purchased to receive this free gift are returned, then the Free Gift must also be returned in their original condition.

The buyer is responsible for all shipping costs associated with returning an item, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).

RETURN EXCLUSIONS - 

Please note, the items below are not eligible for a return, exchange or refund. 

  1. Gift Cards
  2. Marked down items or items purchased as part of any sales including flash sales like Christmas and Boxing Day sales. 
  3. Any items purchased from an independent stockist, please contact the store directly. 
  4. Any item that has been used or not in its original condition, with tags intact. 
  5. Items that have been damaged or washed 
  6. If you are returning a set (eg pair of cushion covers), all items in the set must be returned together in their original condition and in their packaging
  7. If you are returning items purchased as part of a Bundle (or a 2 Pack or 6 Pack), individual items within the bundle may be returned for an exchange or store credit. 
  8. Refund is only available where the entire Bundle is returned in their original condition.
  9. Please note that we have used reasonable endeavors to display the colors and images of our products  as accurately as possible. At times, due to different screen resolutions, colors may vary. We cannot guarantee that your computer screen’s display of any color will be accurate. 
  10. All our products are crafted by hand which means, you might see some charming imperfections and slight variances in colour and design. These unique qualities are what make each piece special and uniquely yours 

If you still have questions about your return you can contact our Customer Experience Team at hello@letsearth.com.au